Departmental Manager Level 5 Standard Apprenticeship (ST0385) (workplace)

Course overview

PLEASE NOTE: This apprenticeship is delivered within the workplace, so it is potentially available across the Activate Learning College regions of Berkshire, Oxfordshire and Surrey. Please enquire for further details.

An operations/departmental manager is someone who manages teams or projects, and the achievement of operational or departmental objectives, as part of the delivery of the organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in organisations of all sizes, your specific responsibilities and job titles may vary, yet the knowledge, skills and behaviours needed will be largely the same.

Key responsibilities may include: creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include:

  • Operations manager
  • Regional manager
  • Divisional manager
  • Departmental manager
  • Specialist manager


You will have the opportunity to develop core managerial skills, such as:

  • Delivering operational excellence: Achieving excellent results through others, planning capacity
  • Leading through innovation and change: Change communications, encouraging fresh ideas to improve results
  • Managing and developing business relationships: Networking for success, stakeholder management, negotiation
  • Managing finance and budgets: Operational budget controls, disseminated budget management, departmental reporting.

On successful completion of the programme, delegates will be awarded a Chartered Management Institute (CMI) qualification.

Our Level 5 Leadership Programme generally takes between 18 and 24 months to complete.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.

On completion, apprentices can register as full members with the Chartered management institute and/or the Institute of leadership and management, and those with 3 years’ of management experience can apply for Chartered manager status through the CMI.


Course Starts in 105 Days
  • 1 August 2024 - 31 July 2026
  • 1 Year
    • TBC

      Fees TBC

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