Refund Policy

If you want to cancel your purchase and get a refund:

Part-time Courses (15 weeks or less)

• Students enrolled on a part time course are able to withdraw from a course up to two weeks prior to the course start date. A refund of fees paid will be given, minus an administration charge.
• Student’s withdrawing after this date are not entitled to a refund. In extenuating circumstances this may be reviewed by an appropriate Faculty Director.

Full-time Courses

• Students are entitled to withdraw from a course within two weeks of the course start date and receive a refund of fees paid.
• If a student withdraws after more than two weeks, there is no entitlement to a refund unless there are extenuating circumstances. This is at the discretion of Faculty Director.
• If a student withdraws from a course funded through Advanced Learner Loans, the fees will be adjusted to reflect the correct apportionment in relation to the time attended, as outlined by the ESFA and Student Finance England.
• Application for withdrawal must be applied for via Student Services.

If Activate Learning has cancelled your course:

• In the event that Activate Learning has to cancel a course, which is yet to start, fees paid will be refunded.

Complaints

• Complaints will be dealt with in accordance with AL’s Customer Comments, Suggestions and Complaints Policy (see below).

A complete list of Activate Learning's policies and procedures is available on our group website. Please note: this link will take you away from this website.