Information Communications Technician Apprenticeship Standard (Online)

Course overview

Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation

Who is it for?

  • Support Technician 
  • Help Desk Support 
  • First Line Support 
  • Office IT Technician 
  • IT Support Analyst 
  • IT Support Officer 
  • Maintenance Support Technician 
  • Data Centre Support Technician 
  • Cyber/ Security Support 


An Information Communication Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. 

The Information Communication Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity. 

The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.

This standard aligns with the following professional recognition: RITTech Level 3

Typically our Level 3 IT Apprenticeship takes 18 months to complete.

Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment.

For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and maths minimum requirement is Entry Level 3.

A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL.

Course Starts in 20 Days
  • 1 August 2024 - 31 July 2026
  • 2 Years
    • Free
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